Merry Christmas from Duckhorn Vineyards!
I snapped this photo this evening while shopping at the nearby Safeway on El Camino, and as I did, I took some time to reflect on the effectiveness of this prominent display. Not only was it massive, it was also located right by the checkout aisle, rather than in the wine section.
Our speaker mentioned that the strategy here is to create a "one stop shop" of sorts for all the customer's wine needs. Duckhorn wants to become the trusted brand from which I buy my Merlots, Cab Savs, and Chardonnays, with their most well known varietals providing a halo effect that leads me to try their other bottles.
While I think there is some logic to this strategy, the effect on me is actually quite the opposite. Whereas I want some consistency of branding across, say, my makeup choices, I don't necessarily want that among my wine selections. With my makeup, I'm buying solely for functionality. I want it to look good, and if I think Revlon has great eye liner, I'll probably try their blush because I also think it will be great. However, with wine, I'm not just buying for good taste. At least at my current level of wine knowledge and budget, I find I like most red wines I try (I've had less success with whites). Therefore, I don't just want quality in my wine, but also some "character". That might be in the form of choosing a wine from a unique place, or a new varietal, or yes, I'll admit it, even wine with a clever label (I bought this wine exclusively because I'm a science dork). If that's what I am going for, that my wine have some deeper "story", then picking all of the wine I buy from a single display is dissatisfying. It feels too cookie cutter. Thus to capture my dollars, it may be better for Duckhorn to spread their wines throughout the wine section, rather than to emphasize the fact that they're all under one parent company. (In the same way that I was happier buying Blue Moon before I knew its now owned by MillerCoors.)
I'm sure that Duckhorn has data to back up the fact that this display setup is a very effective sales tool, but for what its worth, here's the opinion of one consumer who didn't like it. I left the store without buying any wine, although that was probably more because my cart was already packed with Christmas cookies, lights, and a small tree!
